Frequently Asked Questions
Everything you need to know about your Petit Clair experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, while international shipping varies by destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed as store credit or a refund to your original payment method.
How do I ensure I am ordering the correct size?
Please refer to our detailed Size Guide located on each product page. Our garments are designed with a boutique fit, so we recommend sizing up if your child is between sizes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.
Are your fabrics suitable for sensitive skin?
Yes, we prioritize high-quality, natural fibers such as Pima cotton and linen to ensure our clothing is breathable and gentle on your child's delicate skin.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make urgent changes.